Canungra, Qld, Australia
Ph: +61 7 5543 4259
We’re open Mon–Fri, 8 am – 5 pm AEST
Frequently Asked Questions
Please read our FAQ before sending us a message.
Does OzCarry make custom orders?
Yes we do… We can even brand products with company colours, logos, employee names and warning labels.
Where else can I buy OzCarry gear from?
Go to the Store Finder section on our site for a full stockist listing. If there is no reseller in your area, please contact the distributor for your country, or order in our Online Shop
Can my business become a retail partner?
Yes it can… Please contact us for more information on wholesale pricing
Is OzCarry interested in becoming a preferred supplier and vendor for large organisations?
Yes we are… Please contact us to discuss further.
Does OzCarry provide discount pricing on bulk orders?
Yes we do… Please contact us to discuss further.
What exactly happens after ordering?
After ordering you will promptly receive an order confirmation via email. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day (if in stock)
Which payment methods are accepted on the online store?
We accept credit card, debit card, direct bank transfer services, and PayPal.
How secure is shopping in the online shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be handled through PayPal's secure platform.
Do I receive an invoice for my order?
Yes. You will receive your invoice in PDF format via email when your order is dispatched. You will also receive a paper copy of the invoice with your package
What are the delivery charges for orders placed online?
Orders incur a delivery charge based on where the order is being delivered to, and the weight and size of the items purchased. The cost of delivery will be displayed in your shopping cart once a delivery address has been entered
Can OzCarry provide express delivery?
Yes we can… You can select this option in your shopping cart
How long will delivery take for national orders?
Allow up to 7 working days, depending upon the level of service you have chosen. On average, it takes 3-7 business days with Standard Service and 1-3 business days with Express Service. Please note that there may be delays on rare occasions or in remote areas
How long will delivery take for international orders?
Delivery can take anything from 3 - 14 working days, depending on the delivery location. Please note that there may be delays on rare occasions or in remote areas
I have not yet received my delivery, although the stated delivery time has passed…
On rare occasions or in remote areas there sometimes might be a delay. OzCarry unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact us with your order number
Do I have to pay a customs duty for the goods that I have ordered from OzCarry?
After a shipment reaches your country it might be subject to import duties and taxes. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country, contact your local customs office for further information. To facilitate the customs process, we reserve the right to inform customs of the value of goods within the packages. For the same reason, customs officials are permitted to open packages. OzCarry has no influence over this procedure
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